

FAQ
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How do you deliver?
Our complimentary in-house courier service hand delivers each houseplant and ceramic ensemble directly to your home or office.
How long do deliveries take?
We are a local small business dedicated to crafting each houseplant and ceramic ensemble with meticulous care in order to meet the highest standards of excellence. Kindly allow one to five business days (excluding federal holidays) for your hand delivery.
What is your service area?
To ensure impeccable quality control and strict adherence to government regulations, PlantaeLA exclusively serves and hand delivers to all independent cities and unincorporated communities within Los Angeles County. These include but are not limited to Los Angeles, Beverly Hills, Culver City, Marina del Rey, Pasadena, Santa Monica, West Hollywood, and more. See below for a comprehensive list of the independent cities and unincorporated communities that we serve:
Independent Cities:
- Agoura Hills
- Alhambra
- Arcadia
- Artesia
- Avalon
- Azusa
- Baldwin Park
- Bell
- Bell Gardens
- Bellflower
- Beverly Hills
- Bradbury
- Burbank
- Calabasas
- Carson
- Cerritos
- Claremont
- Commerce
- Compton
- Covina
- Cudahy
- Culver City
- Diamond Bar
- Downey
- Duarte
- El Monte
- El Segundo
- Gardena
- Glendale
- Glendora
- Hawaiian Gardens
- Hawthorne
- Hermosa Beach
- Hidden Hills
- Huntington Park
- Industry
- Inglewood
- Irwindale
- La Cañada Flintridge
- La Habra Heights
- La Mirada
- La Puente
- La Verne
- Lakewood
- Lancaster
- Lawndale
- Lomita
- Long Beach
- Los Angeles
- Lynwood
- Malibuf
- Manhattan Beach
- Maywood
- Monrovia
- Montebello
- Monterey Park
- Norwalk
- Palmdale
- Palos Verdes Estates
- Paramount
- Pasadena
- Pico Rivera
- Pomona
- Rancho Palos Verdes
- Redondo Beach
- Rolling Hills
- Rolling Hills Estates
- Rosemead
- San Dimas
- San Fernando
- San Gabriel
- San Marino
- Santa Clarita
- Santa Fe Springs
- Santa Monica
- Sierra Madre
- Signal Hill
- South El Monte
- South Gate
- South Pasadena
- Temple City
- Torrance
- Vernon
- Walnut
- West Covina
- West Hollywood
- Westlake Village
- Whittier
Unincorporated Communities:
- Acton
- Agoura
- Agua Dulce
- Alondra Park
- Alpine
- Altadena
- Altacanyada
- Alsace
- Andrade Corner
- Antelope Acres
- Antelope Center
- Athens
- Avocado Heights
- Baldwin Hills
- Bassett
- Big Pines
- Boiling Point
- Bonner (unincorporated Eastern Long Beach)
- Bouquet Canyon
- Calabasas Highlands
- Castaic
- Castaic Junction
- Charter Oak
- Citrus
- City Terrace
- Cornell
- Crystalaire
- Del Aire
- Del Sur
- Desert View Highlands
- East Azusa
- East Los Angeles
- East Pasadena
- East Rancho Dominguez (East Compton)
- East San Gabriel
- East Whittier
- Eastmont
- Elizabeth Lake
- El Camino Village
- Fernwood
- Firestone Park
- Florence-Graham
- Forrest Park
- Gorman
- Green Valley
- Hacienda Heights
- Halsey Canyon
- Hi Vista
- Hillgrove
- Juniper Hills
- Kagel Canyon
- Kinneloa Mesa
- La Crescenta-Montrose
- La Rambla
- Ladera Heights
- Lake Hughes
- Lake Los Angeles
- Lakeview
- Lang
- Largo Vista
- Lennox
- Leona Valley
- Littlerock
- Llano
- Long Beach Islands
- Lynwood Islands
- Malibu Bowl
- Malibu Vista
- Malibou Lake
- Marina del Rey
- Mayflower Village
- Monte Nido
- Neenach
- Ninetynine Oaks
- North Claremont
- North El Monte
- Northeast San Dimas
- Northeast Whittier
- Northwest Whittier
- Norwalk/Cerritos Islands
- Oat Mountain
- Pearblossom
- Pioneer (Unincorporated Cerritos & Lakewood)
- Quartz Hill
- Rancho Dominguez
- Red Box
- Rose Hills
- Rowland Heights
- San Gabriel Mountains
- San Pasqual
- Sawtelle Veterans Administration Center
- South Antelope Valley
- South Monrovia Island
- South San Gabriel
- South San Jose Hills
- South Whittier
- Stevenson Ranch
- Sun Village
- Sunshine Acres
- Three Points
- Topanga
- Topanga Canyon
- Triunfo Canyon
- Universal City
- Val Verde
- Valencia
- Valinda
- Valyermo
- View Park-Windsor Hills
- Vincent
- Walnut Park
- West Alondra Park
- West Antelope Valley
- West Arcadia Islands
- West Athens
- West Canyon Country
- West Carson
- West Chatsworth
- West Malibu Islands
- West Pomona Islands
- West Puente Valley
- West Rancho Dominguez
- West Whittier
- West Whittier-Los Nietos
- Westfield (unincorporated Rolling Hills)
- Westmont
- Westridge
- Whittier Narrows
- Willowbrook
What is your return policy?
At PlantaeLA, your satisfaction is our priority. If, for any reason, your houseplant perishes within 30 days of delivery, please contact us at care@plantae.la. We will be delighted to either refund your purchase with store credit or replace your houseplant, according to your preference.
Were You Not Able to Find Your Answer?
PlantaeLA is here to help. If you were not able to find your answer, please contact us directly. We look forward to assisting you.